June 6, 2006

KP Foods UK,
Consumer Servicees Department,
PO Box 4,
Ashby-de-la Zouch,
Leicestershire,
LE65 2UQ.

Dear Justin,

Thank you for letting us know about your complaint regarding KP Discos Salt & Vinegar.

We were sorry to learn that you had cause to be dissatisfied with one of our products and hope that the following information is helpful.

This company employs high speed wrapping machines of an advanced design. The specification of these machines calls for a high degree of accuracy and reliability and these are backed up by the very latest sampling and readjustment technique.

Your action in bringing this matter to our attention is greatly appreciated and will be helpful in our constant endeavour to offer the best possible value for money consistent with high standards of quality.

We are very sorry for any inconvenience that you have been caused and, in appreciation of your efforts in bringing this to our attention, we hope you will accept the enclosed reimbursement, as an indication of our goodwill.

Thank you once again for taking the time to contact us. As a Company, we continually strive to achieve the very highest standards of quality and service and it is only with helpful feedback from consumers like yourself that we are able to achieve this.

Yours sincerely,

Jane Woodhead,
Consumer Services Co-Ordinator

Enclosure:
1 x KP £1.00 voucher (88653)